(I write and rock to Beck-Odelay)
If you know me at all then you know that I am an artist. I don't limit my work to just Carpentry, electrical work or clogging though. Anything I lay my hands to I want to figure out how to do well. This pursuit would include the art of the self-checkout. I have developed over the last few years a mental check list. I make the list when I step up to the stations and want to get in line and prepare myself to do some truly special work when I get there. Here is the mental checklist you should have in place to successfully check yourself out and choose the right line:
1.
Do I have produce? This will slow you down greatly because people do not know what to do with produce during self check out. I have gotten proficient enough that taking three avocados up there does not concern me. If anyone in front you has anything from the salad bar, get in the other line. Also you would be amazed how people cannot find a banana and then mess up the weight by leaning on the scale.
2.
Technological competence? I titled this technology but honestly what I want to say is you need to get behind the 20-35 year old male and
usually(bold denoting emphasis) not a woman. Women are just more relational than task oriented. If you can tell she is a Mom, then she is living in a perpetual state of distraction or worry and I can't tell you how many times I see the purse come out to pay for something and the process of "digging" begins. A 20-30 something male is proficient at technology, is completely focused on the dip and Doritos in front of him and he has a small wallet and will not be paying in cash. This decision will be
THE key to checking out quickly.
3.
Booze? Get out of the way of people buying it and choose another line. You don't want to hear in front of you "please show your i.d. to the attendant." That sound is the sound of you standing longer than you need too.
4.
Shopping Cart vs. Basket? I think shopping carts should be banned from self-check out and I personally police myself on this one but get behind the basket person. That basket shows you the attitude of mobility.
I hit the perfect storm in front of me a few weeks ago and it made me recommit to my core checking values. I'm in self-check out and in front of me is a middle aged women (
mistake one) she has a shopping cart (
mistake two) she has a bluetooth IN and ON that I could not see (
mistake three) she is a sassy black women and used girlfriend twice in her conversation (not a mistake but made it fun and I wished I had a sassy black friend) she had a big bottle of wine (
mistake 4) and produce
(mistake 5). I made my mental check list and just had to eventually laugh as I stood behind her and had no where else to go with all 4 stations occupied by rule breakers and the elderly when she put the icing on the cake for me. She paid cash and not just regular cash but with a 100. A manager had to be brought over. YES, YES, Connect Freakin Four we have a winner.
I hope this has been educational and for those offenders reading this I hope you learned. I look forward to your insights and angry responses.
-Skittles (funnest word ever)
Amy and I read and re-read your post multiple times.
Sheer genius, my friend.
You really should freelance write for some magazines. Brilliant.
(And I'm with you on each and every point - even the "controversial" ones)